Warranty Policy

WARRANTY POLICY

The warranty covers defects in materials and workmanship under normal use for a specified period from the date of successful delivery. The warranty period and coverage may vary depending on the product type, manufacturer’s warranty or MAJUHOME (MHF)’s in-house warranty.

WARRANTY COVERAGE PERIOD

The warranty period starts from the date of the delivery order and invoice. There are two types of warranty coverage:

  1. Manufacturer’s Warranty

For items sold under a manufacturer’s brand, the warranty follows the manufacturer’s specified warranty period. This includes:

  • All mattress brand

  • Lighting products

  • Office chair

  • Any other branded items that directly display the manufacturer’s logo on the sales floor

  1. MAJUHOME’s Warranty

All other items that are not covered under a manufacturer’s warranty; fall under MAJUHOME’s warranty policy. The coverage periods are as follows:

Product Type

Period

Warranty Coverage

Mattresses

Up to 15 Years Limited Warranty


King Koil : 15 Years Limited

Slumberland : 15 Years Limited

Sovn : 15 Years Limited

Sonno : 10 Years Limited

Napure : 10 Years Limited

Lady Americana : 10 Years Limited

Therapedic : 10 Years Limited

MyLatex : 10 Years Limited

Sealy : 10 Years Limited

Goodnite : 10 Years Limited

Milly : 10 Years Limited

Fibrelux : 12 Years Limited

Deep sagging, broken springs or internal wires, foam cracks, and split seams

Sofas

Starter Series : 12 Months Limited

Frame : 12 Months

Morrison Series : 5 Years Limited

Mechanism : 2 Years

Frame : 5 Years

Designer Collection : 5 Years Limited

Mechanism : 2 Years

Frame : 5 Years

Belgium Edition : 15 Years Limited

Mechanism : 2 Years

Frame : 15 Years

Dining

Belgium Edition : 5 Years Limited

Structural and manufacturing defects

Office furniture

1 to 2 Years Limited

Mechanism and selected parts

Lighting & accessories

3 Months Limited

Mechanism and selected parts

Decor items

3 Months Limited

Mechanism and selected parts

All other furniture (any category)

12 Months Limited

Structural and manufacturing defects

Other items

12 Months Limited

Structural and manufacturing defects


ELIGIBLE FOR WARRANTY CLAIM (PRODUCT QUALITY DEFECTS)

  1. Manufacturing Defects:

  • Faulty joinery or assembly.

  • Incorrectly applied finishes or coatings.

  • Defective hardware (hinges, drawer slides, etc.).

  • Flaws in fabric or upholstery materials.

  • Cracks or splits in wood due to improper drying or manufacturing.

  1. Material Defects:

  • Premature fading or discoloration of fabric.

  • Warping or bowing of wood due to material instability.

  • Rusting or corrosion of metal components.

  • Foam or cushioning breakdown beyond normal compression.

  1. Damage During Shipping/Delivery:

  • Damage sustained during transit from the manufacturer or retailer to the customer (if reported within a reasonable timeframe).\


NON- ELIGIBLE FOR WARRANTY CLAIM (WEAR & TEAR, MISUSE, CUSTOMER-INDUCED DAMAGE)

  1. Normal Wear and Tear:

  • Fading or discoloration due to sunlight exposure.

  • Minor scratches or dents from daily use.

  • Compression of cushions or foam over time.

  • Wear on fabric or upholstery due to friction.

  1. Misuse or Abuse:

  • Damage caused by overloading furniture beyond its intended capacity.

  • Damage from spills, stains, or improper cleaning.

  • Damage from pets (scratches, chewing, etc.).

  • Damage from alterations or modifications made by the customer.

  • Damage from using the furniture in an unintended environment (e.g., indoor furniture used outdoors).

  1. Customer-Induced Damage:

  • Damage caused by accidents (drops, impacts, etc.).

  • Damage caused by improper assembly or installation.

  • Damage caused by negligence (leaving furniture exposed to extreme weather).

  • Damage caused by using non-recommended cleaning products.

  • Damage caused by environmental factors at the customer’s premises, but not limited to termite infestation, moisture, mold, exposure to direct sunlight, excessive humidity, or improper ventilation.


WARRANTY INVESTIGATION PROCESS

  1. Submit Your Warranty Claim. Provide us with the following to email customerservice@majuhome.com.my or WhatsApp +60166125631

  • A detailed description of the issue or damage

  • Clear photos showing the problem

  • Proof of purchase (receipt or invoice or order number)

  • Location of purchase (showroom location or online eStore)

  1. Claim Review & Initial Assessment

  • Our customer service team will review your submission to confirm if it falls within the warranty coverage period.

  • You may be contacted for additional information or clearer photos if needed.

  1. On-Site Inspection (If Required)

  • If necessary, we will arrange for a qualified technician or inspector to visit your location to assess the issue.

  1. Damage Assessment

  • The technician will evaluate whether the issue is due to a product defect or wear/misuse, based on our warranty terms.

  1. Claim Outcome

  • You will be informed whether your claim has been approved or denied.

  • We will explain the decision and provide reasons.

  1. Next Steps & Resolution

  • If approved, we’ll proceed with the appropriate solution based on our policy.

  • If not approved, we’ll let you know why and may offer alternative options (e.g., paid repair).

  1. Inspection & Delivery Charges

  • For warranty claims made within 12 months from the date of delivery, inspection, collection and return delivery will be provided free of charge.
  • ⁠For claims made after 12 months, a fixed fee of RM150 will apply for inspection, collection from the customer’s premises and return delivery. This fee will be waived if the customer arranges to bring the item to our warehouse and collect it after inspection or repair.
  • ⁠Any additional charges for parts, materials or repair work will be communicated to the customer for approval before the work is carried out.