Singapore Delivery Policy

Delivery by Truck

*subject to stock and schedule availability

Terms & Conditions

General Delivery Policy

• A cross-border document fee of 10% (capped at RM300) applies per trip to all deliveries to Singapore.
• A 9% surcharge (GST) applies to all orders delivered to Singapore.
• Delivery charges apply per delivery address. If multiple address are requested, separate charges will apply for each delivery location. Additional charges will also apply for partial deliveries.
• Assembly is included with delivery. However, our team does not carry out permanent installations (e.g., drilling, lighting) or any electrical work.
• No changes or cancellations are allowed once the order has been confirmed or processed. Any requests for changes or cancellations after confirmation/processing are subject to additional charges, depending on the product type.
• An estimated order readiness date will be shared by our team prior to scheduling delivery. The typical delivery time frame is 3 to 6 weeks (subject to stock and schedule availability).
• Delivery dates are subject to MAJUHOME Concept‘s scheduling availability and will be communicated 3 to 10 working days in advance.
• If the initially proposed delivery date is declined, the next available date may exceed the usual delivery time frame.
• Failed delivery due to customer unavailability and incorrect information may incur penalties, including tax, additional delivery fees, and other applicable charges.
• Delivery is available to ground floor, first floor, or any floors accessible by lift. Any residential access limitations must be disclosed prior to delivery, as extra service fees may apply.
• Customers must ensure the lift is large enough to accommodate the items purchased.
• Delivery time frame may extend to 6—8 weeks during peak season.

Change & Cancellation Policy

• No changes or cancellations are allowed once the order has been confirmation/processed.
• Any changes must be equal to or greater than the original item value.
• Once delivery has been scheduled or completed, the order is final and are not exchangeable, cancellable, or refundable.

Defective Product Policy

• Product warranty is not applicable for Singapore orders.
• Change of mind policy is not applicable for Singapore orders.
• Customers must inspect items upon delivery. If defects are found find items are rejected, they may need to remain on-site until the next MAJUHOME Concept truck is available for exchange/repair.

Cart Example

Product BELOW MYR 3000

Product OVER MYR 3000